The four major US carriers had problems this afternoon. So according to DownDetector, T-Mobile, Sprint, Verizon, and AT&T customers are reporting several problems but the number of complaints from T-Mobile subscribers increased from 47 to 5,731 in minutes. And 59% reported a problem with their phone, 33% could not access the mobile Internet and 7% said they could not connect to the operator’s network. As the problems started at 17:22 EDT and are now affecting subscribers in Houston, Chicago, Dallas, Miami, Los Angeles, Brooklyn, Minneapolis, Denver, Philadelphia, and Seattle. A T-Mobile spokesman said he “hired our engineers and is working on a resolution”.
“Some customers are experiencing intermittent call issues on our network. Thanks for your patience… (T-Mobile Chief Technical Officer) NevilleRay and team are working to resolve the problem ASAP. And have already started to see signs of recovery.” – T-Mobile CEO John Legere
It seems that things are returning to normal as the number of subscriber complaints has been drastically reduced.
“Update: Call issues are resolved and service is back to normal. We apologize to those impacted by the disruption.” – T-Mobile’s CTO Neville Ray
Verizon and AT&T subscribers
From 18:14 EDT, Verizon customers had problems. 45% said they did not have Internet connectivity, while 37% could not use their phone. Because the Verizon blackout has generated complaints from Washington, Fort Smith, Brooklyn, New York, Philadelphia, Dallas, Jonesboro, Denver, El Paso, and Columbia. Since 17:50 EDT, Sprint customers in Chicago, Atlanta, Houston, Washington, Orlando, Los Angeles, Philadelphia, Dallas, Charlotte, and Kansas City has had to deal with interruptions. 57% complained about their phone, 37% could not use the mobile Internet and 5% had a total blackout.
AT&T subscribers in Houston, Dallas, Corpus Christi, Chicago, Atlanta, Charlotte, Los Angeles, Victoria, Wood Dale, and Owensboro reported problems with the wireless operator’s network. So the power outage began at 6:40 pm EDT and 66% of complaints related to the fall of the mobile Internet; 20% could not make a call and 12% could not connect to the AT&T network.
This afternoon also the prepaid operator T-Mobile Metro showing effect by service interruptions. Which is not surprising since it uses the T-Mobile network. And Instagram users have also had problems accessing their news and news. Some cannot access the app.
This is a developing story, so keep checking for updates.